Version 1.1, Effective 2026-11-06

1. About this policy

1.1 What this is. This Acceptable Use Policy (this “Policy” or the “AUP”) sets out the rules for how you may and may not use the Reeplayer cameras, apps, websites, and related services (together, the “Service”). It is the detailed version of the “Acceptable use and fair use” section of the Reeplayer Terms of Service (the “Terms”), and it is part of the Terms and incorporated into them by reference. Capitalized terms we do not define here have the meaning given in the Terms.

1.2 Who it applies to, and who “you” are. This Policy applies to everyone who accesses or uses the Service, whether or not you are signed in. As in the Terms, “you” means anyone who uses the Service, including a coach, a club, a league, a parent or legal guardian, a player, a spectator, and anyone who sets up, controls, views, streams, downloads, or shares Reeplayer footage. You are responsible for everyone you allow to use your account or your cameras, or anyone who streams from your account.

1.3 How to read it with the Terms. Read this Policy together with the Terms and the Reeplayer Privacy Policy. This Policy adds detail; it does not narrow or override the broad content license you grant in Section 5 of the Terms, the rule that advertising is never an endorsement in Section 7 of the Terms, or the rule that Reeplayer identifies players by jersey number, roster, and account rather than by face in Section 8 of the Terms. Where this Policy and the Terms conflict on what conduct is permitted, this Policy controls, as Section 1.6 of the Terms provides.

2. Prohibited content and conduct

You agree not to use the Service, and not to upload, capture, share, or distribute content, in any of the following ways.

2.1 No illegal or harmful use. Do not use the Service for any unlawful purpose, or to engage in, promote, or facilitate any illegal or harmful activity.

2.2 No harassment, threats, hate, or abuse. Do not use the Service to harass, bully, threaten, intimidate, defame, or abuse any person, or to post or share content that is harassing, threatening, hateful, or that incites or promotes violence or hatred against a person or group.

2.3 No misuse of footage against a minor. Do not use Reeplayer footage, clips, stats, or any other part of the Service to stalk, track, harm, exploit, or endanger a minor, or to identify, locate, or contact a minor in a way the minor’s parent or legal guardian has not authorized, or for any predatory purpose. This is in addition to, not instead of, the recording-law, consent, and parental-responsibility duties in Sections 2.2 and 6 of the Terms.

2.4 No sexual content involving minors. Do not use the Service to create, upload, store, request, share, or distribute child sexual abuse material or any sexual content involving a minor, ever, full stop. There is no exception to this rule. We report apparent child sexual abuse material to the National Center for Missing and Exploited Children (NCMEC) and to law enforcement as the law requires.

2.5 No content you do not have the rights and consents for. Do not capture, upload, or share any content unless you have all the rights, permissions, consents, and releases the Terms require, including those in Section 6 of the Terms for every person who appears or is heard in the content, and including the consent of a minor’s parent or legal guardian where the Terms or the law require it. Do not stream in breach of any law that requires the consent of the people shown, or of their legal representatives.

2.6 No infringement of other people’s rights. Do not upload, share, or use content that infringes or violates anyone’s intellectual property rights (including copyright and trademark), rights of publicity, or rights of privacy. Copyright complaints are handled under the Reeplayer DMCA and Copyright Policy and Section 11 of the Terms.

2.6A No restreaming, no event-rights breaches, no added music. Do not restream another broadcast, stream, or recording, including TV, pay-per-view, or an official event stream, and do not show one, or any other screen, as the subject of your stream. Do not live stream an event if you agreed not to, for example in a ticket or entry term. Do not add recorded music to a stream. Music that plays at the venue may be heard, but we may remove or restrict a stream or recording when a rights holder complains. Do not title or present a stream as official, or as endorsed by a team, school, league, or association, unless it is. A league, association, school, venue, broadcaster, or trademark owner may complain to us through Section 6.1, or, for media, broadcast, streaming, or trademark rights, as Section 11.6 of the Terms describes.

2.7 No impersonation or deception. Do not impersonate any person or organization, misrepresent who you are or your affiliation, or use the Service to deceive others, including by setting up a camera or account under false authority. Do not stream as someone else, do not stream from an account that has not passed an age or identity step we asked for, and do not let anyone stream from your account who is under the minimum age to live stream in Section 2.7 of the Terms.

2.8 Streams must show sports. A Phone Stream, as Section 6.8 of the Terms defines it, must show sports. Sports means a game, match, practice, training session, tournament, or team event of any sport, including a sport you name under “Other” when you create the event. The test is what the stream shows. Ordinary moments around a sports event, such as warm-ups, breaks, a team huddle, or a celebration after the game, are part of a sports stream. We may end, remove, restrict, or hide any Phone Stream that is not sports content under this Section, without deciding whether it breaks any other rule in this Policy, the Terms, or the law.

2.9 Content that is never allowed. This Section applies to all users and to everything on the Service, including every Phone Stream, live or recorded, and its title, notes, description, and comments. Do not stream, post, or show any of the following.

(a) Pornography, or nudity or sexual content of anyone, of any age. Sexual content involving a minor is also covered by Section 2.4.

(b) Content that encourages, promotes, or provides instructions for suicide, self-harm, or an eating disorder or behaviors associated with an eating disorder.

(c) An intimate image or video of a person shared without that person’s consent, including one made or altered with AI or other editing tools. Section 6.4 explains how to ask us to remove one.

(d) Violence or fighting outside the rules of a sport. The ordinary physical contact of a sport, and combat sports held under the rules of the sport, are allowed.

(e) Dangerous stunts or acts that are not part of a sport.

(f) Any stream, recording, photo, or other content from a locker room, changing room, restroom, or other place where people change clothes.

(g) Information that could show where a person lives, such as a home address, or a house number, street sign, or other detail that identifies where a minor lives.

(h) A stream you have lost control of. If something happens that you cannot control and that should not be broadcast, such as a serious injury, a medical emergency, police action, or violence, stop the stream if you can do so safely. If you stop the stream, or you cannot stop it safely, you have not broken this Section 2.9 because of what that event showed. We may end or remove a stream when this happens, whether or not you stopped it.

(i) Terrorism content, including content that promotes, supports, or glorifies a terrorist act or an organization that the law bans as terrorist. We may close any account that is run by or for such an organization.

3. Technical restrictions

You agree not to do any of the following, and not to help or permit anyone else to.

3.1 No scraping or unauthorized data extraction. Do not scrape, crawl, harvest, or use bots or other automated means to collect footage, stats, or other content or data from the Service, except through a feature or interface we provide for that purpose.

3.2 No reverse engineering. Do not reverse engineer, decompile, disassemble, or attempt to extract the source code of the Service, the Reeplayer cameras’ software, or our AI and computer-vision models, except where applicable law permits despite this restriction. This mirrors Section 10.2 of the Terms.

3.3 No circumventing limits or protections. Do not bypass, disable, or circumvent any access control, usage limit, rate limit, security measure, or other technical protection or restriction of the Service.

3.4 No probing or overloading. Do not probe, scan, or test the vulnerability of the Service, and do not overload, flood, or impair the Service or its infrastructure, including through a denial-of-service attack or excessive automated requests.

3.5 No malware. Do not upload, transmit, or introduce any virus, worm, malware, or other harmful or malicious code into or through the Service.

3.6 No unauthorized access. Do not access or attempt to access any account, camera, system, data, or part of the Service that you are not authorized to access, and do not use another person’s account or credentials without permission.

3.7 No interfering with others. Do not interfere with, disrupt, or degrade any other user’s use of the Service, or the security, integrity, or normal operation of the Service.

4. Commercial restrictions

4.1 Consumer and non-commercial use only. The Service is licensed to you for personal, consumer, and non-commercial use, as Section 9.2 of the Terms provides. Do not use it for commercial purposes except as expressly permitted by the Terms.

4.2 No resale or running it as a business. Do not resell, sublicense, rent, lease, or otherwise commercially exploit the Service or the content on it, and do not run the Service as part of your own business or as a service to others, unless you have a separate written agreement with Reeplayer or Section 17 of the Terms permits it.

4.3 Advertiser and sponsor use is separate. The commercial relationship with an advertiser or sponsor, including any business or individual that buys or runs advertising or sponsorship through Reeplayer, is governed by the separate Reeplayer Advertising Terms, not by this Policy or by the consumer Terms. Anything an advertiser or sponsor posts or streams through a Reeplayer account is still subject to this Policy and the Terms.

5. Reasonable use and fair use

5.1 Use the Service reasonably. Use the Service in a reasonable way, consistent with normal consumer use. Do not use it in a way that is abusive or disproportionate, or that harms or degrades the Service or other users.

5.2 Where the numbers live. Specific usage figures, such as how much storage, how many hours, and what retention windows a particular plan includes, are set out on our pricing page or in your plan details, not in this Policy. Those numbers can change, and the current ones govern.

5.3 What “unlimited” means. Where we describe a plan or feature as “unlimited,” that claim is subject to fair use. The fair-use limit is scoped to genuinely abusive or disproportionate use, so that “unlimited” stays true for ordinary use. We will not treat ordinary, good-faith use as a fair-use violation.

6. Reporting a violation

6.1 How to report. If you see content or conduct on the Service that you believe violates this Policy, the Terms, or the law, tell us. You do not need a Reeplayer account to report. In the app, use the Report option on the stream, profile, or comment. You can also use the chat on reeplayer.com, or email legal@reeplayer.com. Tell us where on the Service you saw the problem (for example a link to a stream, a clip, an account, a comment, or a team, and for a live stream roughly when it happened), what is wrong and why, and an email address where we can reply. We do not tell the person you report who you are, unless the law requires it. A copyright Notice is different: the Reeplayer DMCA and Copyright Policy explains when we forward it to the user. If you want your report handled as a notice under the law of the European Union or the United Kingdom, also give your name and a statement that you believe in good faith that your report is accurate and complete. You do not need to give your name to report child sexual abuse material. For a copyright complaint, follow the Reeplayer DMCA and Copyright Policy. For a complaint about media, broadcast, or streaming rights to an event, or a trademark, see Section 11.6 of the Terms.

6.2 Urgent safety concerns. If you believe a child is in immediate danger, contact local law enforcement first, then report it to us at legal@reeplayer.com so we can act on our side. If a live stream shows the danger, also report the stream in the app so we can review it and, where appropriate, end it. For a general support question that is not a violation report, you can reach us at support@reeplayer.com.

6.3 What we do with reports. We review reports we receive and take the action we consider appropriate under Section 7. Except as Section 6.4 and the next sentence provide, we may not be able to update you on the outcome of a specific report, and submitting a report does not by itself obligate us to take any particular action. If you live in the European Union, the European Economic Area, or the United Kingdom, we confirm that we received your report and tell you our decision. If we act on the content or account of a user who lives there, we tell that user what we did, why, and how to appeal under Section 6.5, as Section 9A of the Terms describes. We may hold back or delay a notice in the cases that Section 9A.7 of the Terms describes.

6.4 Intimate images shared without consent (TAKE IT DOWN requests). If an intimate image or video of you is on the Service without your consent, including one made or altered with AI or other editing tools, you can ask us to remove it. A person authorized to act for you can also ask, including a parent or legal guardian for a minor. You do not need a Reeplayer account. Email legal@reeplayer.com with the subject line “TAKE IT DOWN”, or use the chat on reeplayer.com. Your request must be in writing and include:

(a) your physical or electronic signature (typing your full name is enough);

(b) information that lets us find the image or video, such as a link to the stream, clip, or post, and for a stream the time it appears;

(c) a brief statement that you believe in good faith that the image or video was shared without the consent of the person shown, with any information that helps us see that; and

(d) information that lets us contact you, such as an email address.

If you report an intimate image or video through the Report option in the app, we treat the report as a request under this Section and ask you for any missing item while we act. We give each request a request number. We remove the image or video, and the copies of it that we find on the Service, as soon as possible, and no later than 48 hours after we receive a request that identifies the image or video and where it is on the Service. If your request is missing one of the other items, we ask you for it while we act. We also make reasonable efforts to find and remove known identical copies on the Service, including recordings, clips, and highlights. We then tell you whether we removed it, and if we did not, why. We do not give your name to the person who posted the image or video unless the law requires it. We may remove content reported under this Section without deciding whether it is unlawful. If the image or video shows a minor, we also report it as Section 2.4 describes.

6.5 Appeals. If we removed, ended, restricted, hid, edited, or blurred your content, turned off streaming for your account under Section 2.7 of the Terms, or suspended, limited, or closed your account, you can ask us to review that decision again. If you reported something and disagree with our decision, you can ask the same. Reply to our decision message, or use any channel in Section 6.1 (for email, use the subject line “Appeal”), within six months of our decision. Tell us which decision you are appealing and why you think it is wrong. We review the decision again. If you live in the European Union, the European Economic Area, or the United Kingdom, we also tell you the outcome. If we find we made a mistake, we restore the content or access where we can. An appeal does not replace the counter-notice process for copyright in the Reeplayer DMCA and Copyright Policy, or your rights under Section 19 or Section 19A of the Terms.

6.6 Asking us to review footage you appear in. If you, or your child, can be clearly identified in footage on the Service, including a Phone Stream, you can ask us to review it, as Section 6.9 of the Terms describes. A legal representative can also ask for the person they represent. You do not need a Reeplayer account. Use any channel in Section 6.1. Tell us the link, roughly when you or your child appear, and what you or your child are wearing, so we can find you. We review each request promptly and decide what action to take, as Section 6.9 of the Terms provides. We do not give your name to the person who posted the footage, unless the law requires it. Any action we take on the Service does not reach copies outside the Service.

7. Enforcement

7.1 What we may do. If we believe you have violated this Policy or the Terms, we may take any action we consider appropriate, including removing or disabling access to content, ending a live stream, limiting or suspending features, suspending or terminating your account or your access to the Service, and, where warranted, reporting the matter to law enforcement. We may also end, remove, restrict, or hide any Phone Stream that is not sports content under Section 2.8, without deciding whether it breaks any other rule. We may also keep using the Service ourselves in the ordinary way; enforcement against you does not change the license you granted in Section 5 of the Terms.

7.2 Notice and a chance to cure for ordinary abuse. For ordinary abuse or other breaches of this Policy, we will give you notice and a reasonable chance to cure before we suspend or limit your use, where that is practical, consistent with Section 9.4 and Section 18 of the Terms. Ending a live stream, or removing, restricting, hiding, editing, or blurring content, under Section 2.8, Section 6.4, or Section 6.6 of this Policy, or under Section 6.9, 9A, 11, or 16A.3 of the Terms or the DMCA and Copyright Policy, is not a suspension or limit on your use, and it needs no advance notice or cure period.

7.3 Immediate action for serious reasons. For security, legal, fraud, safety, or harm reasons, including any violation of Section 2.3, Section 2.4, or Section 2.9 of this Policy, we may suspend, limit, or remove content or access, or end a live stream, immediately and without prior notice, consistent with Section 9.4 and Section 18 of the Terms.

7.4 Consistent with the Terms. Enforcement under this Policy follows the suspension, termination, and survival rules in Section 18 of the Terms. Nothing in this Policy limits any other right or remedy available to Reeplayer under the Terms or the law.

7.5 Appeals. Wherever you live, you may appeal a decision we make under this Section 7, and we review it, as Section 6.5 describes.

8. Changes to this policy

We may update this Policy from time to time, as we may update the Terms under Section 20 of the Terms. When we do, we will change the version and effective date at the top. Because this Policy is part of the Terms, a material change to it is a material change to the Terms, and Section 20.2 of the Terms applies: we will ask you to accept the updated Policy, and your continued use alone is not acceptance of that change. For other changes, your continued use of the Service after an update takes effect means you accept the updated Policy.

9. How to contact us

You can reach us about this Policy, or report a violation of it, at legal@reeplayer.com. For general support that is not a violation report, contact support@reeplayer.com. You can also write to us at Reeplayer, Inc., Attn: Legal, 4213 Jackson Avenue, Culver City, California 90232, USA.