Privacy policy
Version 1.1, Effective 2026-11-06
1. Introduction and scope
Reeplayer, Inc. (“Reeplayer,” “we,” “us,” or “our”) is a Delaware corporation with its principal place of business at 4213 Jackson Avenue, Culver City, California 90232, USA. We make cameras, software, and AI features that record youth and amateur sports, then turn that footage into clips, highlights, and performance stats for players, families, coaches, and clubs. Our app also lets a signed-in user live stream sports from their own phone or other device that is not a Reeplayer camera.
This Privacy Policy explains how we collect, use, share, and protect personal information across everything we do: the Reeplayer camera hardware, the Reeplayer app and website (including phone streams, as Section 3 item 2 defines them), and the AI and computer-vision systems, and the match analysts working for us, that process footage and produce stats. It applies to everyone whose personal information we handle, whether or not they ever created an account.
There is an unusual and honest fact at the center of how Reeplayer works, and we want to state it plainly at the top rather than bury it. Reeplayer users film live sports, with our cameras and from their phones or other devices that are not Reeplayer cameras. That footage routinely captures people who never signed up for Reeplayer and never agreed to anything with us: players on the field, players on the other team, children of any age as filmed subjects, parents and spectators in the stands, and bystanders who happen to be nearby. We collect and process information about these people because filming a game is impossible without it. This policy describes what that means for you, whether you are an account holder, a person who appears in footage, or the parent or guardian of a child who appears in footage.
The adult who sets up or controls a camera (a coach, a club administrator, or a parent), or the person who starts a phone stream, is responsible for having the rights and consents needed to record and share that footage, including any consent required for a child. We describe that responsibility here and in our Terms of Service.
This Privacy Policy is part of, and incorporated into, the Reeplayer Terms of Service. Capitalized terms we do not define here have the meaning given in the Terms of Service. The Terms of Service govern your use of the service, including content ownership, the license you grant us, acceptable use, disclaimers, and dispute resolution. Where this policy and the Terms of Service overlap, read them together. If you do not agree with this policy, do not use Reeplayer.
This is Version 1.1, Effective 2026-11-06. We may update it as described in Section 16.
2. The short version
This is a plain-English summary. It is not a substitute for the full policy below, but it covers the things people ask about most.
1. You keep your footage. You own the video you record. We take a license to host it, process it, make clips and highlights, and run the service, but we do not take ownership of your content.
2. We do not sell your personal information. Our website, reeplayer.com, lets advertising and analytics partners, for example Meta and Google, collect information about your visit through cookies, pixels, and similar tools, and some of them also receive information about your visit from our analytics provider’s servers, which may be a “share” for cross-context behavioral advertising (showing you ads based on your activity across other sites and apps) under California law. You can opt out with the “Do Not Share My Personal Information” link on our website, and our website treats a Global Privacy Control signal as that opt-out. “Sell” and “share” here have the specific meanings California law gives them under the CCPA and CPRA.
3. Footage on Reeplayer includes kids and bystanders who never signed up. That is how recording a live game works. The adult who controls the camera, or the person who starts a phone stream, is responsible for the consents and notices that recording requires. We explain this throughout.
4. We do not run face recognition on footage. We identify players by jersey number, team roster, and account, never by face. We do not run biometric identification, except the one-time identity check for phone streamers in Section 5.
5. We show contextual ads on, within, around, and burned into content and livestreams, and across our apps, websites, and products. They are brand placements, never an endorsement. We never make a child look like a spokesperson or the face of an ad. You are not entitled to any payment when we monetize content, except as the End Pay-to-Play Program in Section 17 of the Terms of Service provides.
6. We train our own AI on footage and stats to improve Reeplayer, and we can train and sell general sports computer-vision models and de-identified or aggregated data. You can opt out of having your content used to train our features. We keep player identity on jersey, roster, and account, never on a learned face.
7. Phone streams are public, and you can ask us to review footage you appear in. To start a phone stream (Section 3 item 2) you must be 18 or older (or the age of majority where you live, if that is higher). Before your first stream we may ask you to confirm your age or identity, as the Terms of Service describe. If we do, our provider, Veriff, runs the check before your first stream, not on every stream, as Section 5 describes. The check confirms that you are 18 or older. Where a higher age applies where you live, meeting it is your duty under the Terms of Service. Anyone with the link can watch a phone stream. Anyone who can be clearly identified in footage on Reeplayer, including a phone stream, or a parent or guardian for a child, can ask us to review it, as Section 9 describes.
8. A named, identifiable child can appear publicly by name on stats and game film, and on leaderboards where we offer them, as part of Reeplayer’s core public stats and film product. A parent or guardian opt-in is required only to expose an identified child to an outside buyer, sponsor, or scout, or to feature a named child in Reeplayer’s own marketing, or to target ads at an identified child.
Here is who can see an identified child, and what it takes:
Who sees the identified child: The child’s own family
What it takes: Automatic
Who sees the identified child: The child’s own team or club
What it takes: Automatic
Who sees the identified child: Anyone, but only as anonymous or aggregate data
What it takes: Automatic
Who sees the identified child: The public, by name, on stats and game film, and on leaderboards where we offer them
What it takes: Automatic (the public stats and film product, like MaxPreps and GameChanger)
Who sees the identified child: An outside buyer, sponsor, or scout
What it takes: Needs the family’s opt-in
Who sees the identified child: Marketing that features the named child
What it takes: Needs the family’s opt-in
Who sees the identified child: Ads targeted at the identified child
What it takes: Needs the family’s opt-in
Who sees the identified child: As the face of an ad or an endorser
What it takes: Never
3. Information we collect, and from whom
Notice at collection. We provide this notice at or before the point at which we collect personal information, and we make this Privacy Policy available at the point of collection. The categories we collect, the purposes for which we use them, and whether each is sold or shared (we sell no category, and we share only the website information described in Section 8 item 8) are described in this Section 3 and in Sections 4, 8, and 14, and the retention periods are in Section 11.
We collect the following categories of information. Some comes from you directly, some is generated automatically as you use the service, some comes from third parties, as Section 14 (California) Sources lists, and some is about people who are filmed but never created an account.
1. Account and profile information. When you create an account, we collect information such as your name, email address, phone number, your username and any profile photo you add, the sign-in codes we send you, the role you play (for example player, parent, coach, or club administrator), the team or club you belong to, and the jersey numbers and rosters you set up. Other signed-in users can see your profile, as Section 8 item 9 describes. A parent or guardian who contacts us about a minor, for example to make a request under Section 7 item 4 or Section 9 item 5, gives us information to establish that relationship. Where your device’s app store gives us an age range for you (under 13, 13 to 15, 16 or 17, or 18 and older) and, where the law requires it, the store’s record of whether a parent or guardian has approved your use, the app reads them each time it opens to apply the rules for your age. We do not store the age range, and we do not receive your date of birth from the store. Our record of your acceptance of our Terms of Service notes whether you accepted as a user under 18 and, where the law requires a parent’s or guardian’s approval through the store, that approval and its date; while that approval is missing, we keep a mark on your account that it is on hold.
2. Footage (video and audio). This is the heart of the service. We collect video and, where the camera captures it, audio of live sports. Footage also comes from phone streams, meaning live streams made through the Reeplayer app with a phone or other device that is not a Reeplayer camera, and their recordings. A phone stream includes audio unless the streamer mutes the microphone. Footage can and routinely does include the faces, voices, bodies, movements, and jersey numbers of identifiable people. That includes minors as filmed subjects and bystanders who never created an account, such as other players, opposing teams, parents, spectators, and passers-by. Sideline audio can capture conversations of people near the camera or the streaming device.
3. Performance and game statistics. We generate and collect stats derived from footage, such as actions, events, positions, movement, pace, and play-by-play data, and we associate stats with players using jersey number, roster, and account.
4. Device, camera, and sensor data. We collect information from the Reeplayer camera and from the devices you use to access the app, such as device and camera identifiers, hardware and software versions, settings, sensor readings used for recording and tracking, diagnostic and crash logs, IP address, and connection information.
5. App usage and analytics. We collect information about how you use the app and website, such as features used, pages and screens viewed, clips watched, actions taken, timestamps, and similar usage and performance data. On our website, our analytics provider also records how you move through and interact with our pages, such as clicks, scrolling, and mouse movement, so that we can find problems and improve the site. On our website, we also record which referral or partner link brought you to the site and whether your visit led to a purchase.
6. Approximate location and region. We collect approximate location or region, for example derived from IP address or from the general location of a recording or a venue, to operate the service, group footage, apply the right legal rules, and prevent fraud. We do not need precise device GPS to run the core service. The app reads your precise device location only on the screen that suggests teams near you, and only if you have allowed location access, for example by tapping Enable. We use those coordinates to answer that request. That request, with the coordinates and your account identifier, and any location search you make, can also reach the service, error, and server logs we keep to find and fix problems, including those held for us by our logging and error tracking providers, Better Stack and Sentry, where they are kept for a limited time (Section 4 item 4 and Section 11). When you search for a location for an event or a team, the app may send your IP address to an IP location service (such as ip-api.com or freeipapi.com; our Sub-processor List names the services we use) to estimate your general area, and it sends that general area, or the text you type, to Google Places to suggest places. Google receives that search under its own terms for the Google Maps APIs, as an independent controller, not as our service provider, and the Google Privacy Policy at https://policies.google.com/privacy applies to Google’s use of it. If you add a location to an event or a team, we store the place you picked with the event or the team, and our analytics record which place you picked. Anyone who views a team’s page can see the team’s location.
7. Payment, purchase, and warranty information. When you buy a subscription, hardware, or advertising, payment is handled by a third-party payment processor. We receive limited information such as confirmation of payment, billing contact details, and the last digits and type of card. We do not store full payment card numbers ourselves. When you buy hardware, we also collect the shipping address. When we lease you a camera, we collect the address we deliver it to and the address we send the prepaid return label to under Section 16.2 or, for a Sponsored Camera, Section 17.6(e) of the Terms of Service. If you sell a camera back to us, we collect the address we send the prepaid shipping label to. If you make a claim under the Reeplayer Camera One-Year Limited Warranty, we collect what the claim needs, such as the camera’s serial number, a description of the problem, your order number or proof of purchase, and the address to return the camera to. If you buy through the Apple App Store or Google Play, the store handles payment and we receive a record of what you bought. If you start a checkout on our website and do not finish it, we keep the contact details you entered and may send you a reminder, which you can opt out of as Section 9 item 2 describes.
8. Communications. When you contact us for support, respond to a survey, or otherwise communicate with us, we collect the content of those communications and related details. This includes reports, privacy requests about footage and other removal requests, and appeals you send us. It also includes the comments, event titles, event notes and descriptions, and other text you post on Reeplayer. Anyone watching an event can see the public comments on it, as Section 8 item 7 describes. Other users can see a private note only if you mention them in it.
9. Identity and age verification (phone streamers only). If we ask you to confirm your age or identity before you start a phone stream (Section 3 item 2), we collect what we need to confirm that you are 18 or older and that you are the person you say you are. That includes any date of birth or age confirmation you give us, and the check our identity verification provider, Veriff, runs on our behalf: images of the front and back of your government ID, a selfie or short liveness video, which may include audio, the details Veriff reads from your ID (such as your name, date of birth, and document number), the biometric data described in Section 5, device and connection data, including your IP address, the result of the check, the result of each attempt and the number of declined attempts, a session reference, and the record of your consent on the screen before the check (when you agreed and to which version of the notice, and, if you withdraw it, the date you withdrew it). Veriff collects the ID images, the selfie or video, and the biometric data directly, inside its own screens in our app. Reeplayer never receives your ID images, your selfie or video, or any face data. We receive the result of the check, and Veriff’s decision may also carry the details it reads from your ID. We use the date of birth only to confirm that you are 18 or older. We keep your name as Veriff verified it from your ID, and we do not keep your document number or the date of birth from your ID. Section 11 item 8 says what each of us keeps and for how long.
10. Business contact information. When we contact clubs, teams and brands about Reeplayer, we collect business contact information about people who work with them, such as name, work email address, job title and organization, and where we found it. We get it from the person, from business data providers and from public web pages, and we may use a service to check that an email address works.
We want to be explicit about one point that most policies leave vague. We collect information about people who are filmed but never created a Reeplayer account. If you appear in footage that an account holder records, we process information about you (such as your image, your jersey number, and stats tied to your play) even though you never signed up. Section 7 explains the special protections that apply when that person is a child, and Section 9 and Section 10 explain the choices and rights available to people who appear in footage.
4. How we use information
We use the information we collect for the following purposes.
1. To operate and deliver the service. We host and stream footage, store your content, run the camera and app, sync your data, and provide the features you sign up for. We also process your purchases, ship hardware to you, handle returns under Sections 16.2, 16.4, and 17.6(e) of the Terms of Service, buy back cameras you sell to us, and handle claims under the Reeplayer Camera One-Year Limited Warranty.
2. To generate clips, highlights, and stats. We process footage to detect plays and events, cut clips and highlights, build game and player statistics, and assemble the views that players, families, coaches, and clubs use.
3. To identify and group players, never by face. We identify and group players using jersey number, team roster, and account. We do not identify players by face, and we do not fall back to face recognition when a jersey number is unreadable. We do not build a persistent body or gait signature that can re-identify a person on its own. Limb and pose tracking exists only to compute stats and analyze play, never to recognize who a person is. Section 5 covers this in more detail.
4. For safety, security, and fraud prevention. We use information to protect the service and its users, detect and prevent fraud and abuse, secure accounts, troubleshoot, debug, and enforce our Terms of Service and Acceptable Use Policy.
5. To improve our products and train our own AI features. We use footage, stats, and usage data to improve Reeplayer and to train and refine our own AI and computer-vision features. This use is on by default, you can opt out, and we de-identify where possible, with extra care for data relating to minors. Persistent identity stays on jersey, roster, account, and tracking within a game, never on a learned face or appearance. Section 6 explains our AI and machine-learning practices, including the limits on what we train and sell.
6. For advertising that is never an endorsement. We display contextual ads on, within, around, and burned into content and livestreams, and across our apps, websites, and products. These are brand placements based on context, not on profiling an identified child, and they are never an endorsement. We never present a person, and never a minor, as a spokesperson or the face of an ad. We do not target ads at an identified child unless that child’s parent or guardian has opted in as described in Section 7, and we do not sell personal information to advertisers; the only “share” is the website sharing described in Section 8 item 8. We also let a sponsor or advertiser use clips, stills, and footage from Reeplayer cameras to show its participation in the advertising, as Section 8 item 3 describes.
7. To communicate with you. We use your contact information to send service messages, respond to support requests, and, where permitted, send marketing about Reeplayer. You can opt out of marketing at any time. We also record which referral or partner link brought you to our website so that we can credit the partner and measure our marketing. We also use business contact information (Section 3 item 10) to contact clubs, teams and brands about Reeplayer.
8. For legal compliance and to protect rights. We use information to comply with applicable law, respond to lawful requests, establish, exercise, or defend legal claims, and protect the rights, property, and safety of Reeplayer, our users, and the public.
9. To verify a phone streamer’s age and identity. We use the information in Section 3 item 9 to confirm that a person who wants to start a phone stream (Section 3 item 2) is 18 or older and is the person on their ID, and to prevent fraud on that check. We also use it where item 8 applies, to comply with the law and to establish, exercise, or defend legal claims. We use it for nothing else.
10. To handle reports, privacy requests about footage and other removal requests, and appeals. We use the information in a report, a privacy request about footage or other removal request, or an appeal, and the content it concerns, to review it, act on it, reply to the people involved, keep a record of what we did, and meet our legal duties, including preserving and reporting material where the law requires it.
11. To advertise Reeplayer. On our website, we let advertising and analytics partners collect information about your visit, and our analytics provider sends some of it to some of them from its servers, so that we can measure and target advertising for Reeplayer, as Section 8 item 8 describes. You can opt out as Section 8 item 8 describes.
We rely on a lawful basis for each use where the law (such as the GDPR or UK-GDPR) requires one. Section 10 lists those bases.
5. Biometric information
We want to be as clear and plain as we can be on this point, because it is the question careful parents and coaches ask first.
Reeplayer does not run face recognition on footage or on the people who appear in it. Apart from the one exception described below, Reeplayer does not run biometric identification, and we do not create or use a faceprint, a voiceprint, or any other biometric identifier to figure out who a person is.
Here is how player identification actually works. We identify and group players by jersey number, team roster, and account. When a jersey number cannot be read, we do not fall back to a person’s face. We do not maintain a persistent body or gait signature that could re-identify someone on its own. We track limbs and pose, but only to measure movement and produce statistics about play, never to recognize identity.
We reserve broad rights to use AI and computer vision to run and improve the service, as described in Section 6. None of those rights mean we run biometric identification on footage or on players, and this statement is meant to be relied on.
One exception: identity verification for phone streaming. If we ask you to confirm your age or identity before you start a phone stream (Section 3 item 2), as the Terms of Service describe, our identity verification provider, Veriff, runs a one-time check that compares a selfie or short video you take with the photo on your government ID. This confirms that you are the person on the ID, and the date of birth on the ID confirms that you are 18 or older. The comparison creates biometric data (face geometry) from your selfie and your ID photo. We show you a separate notice and ask for your written consent on screen before the check starts, and the check does not start unless you agree. Veriff processes this data on our behalf for this check and to prevent fraud on your verification. Reeplayer does not receive or keep your selfie, your ID images, or any face data; we keep only the result of the check and the few related details that Section 11 item 8 lists. Under Veriff’s published documents for our plan, Veriff keeps the biometric data for up to 12 months after your check and then permanently destroys it, unless its own terms or a law that applies to it require it to keep the data longer. We have not turned on Veriff’s FaceBlock feature, which keeps face data in a fraud list for three years, although Veriff may add a session to it for fraud reasons. Veriff’s own terms also allow it to use verification data to develop and improve its service, including for machine learning (Veriff’s privacy notice leaves the biometric identifiers and other information of Illinois and Texas residents out of that use), and to keep some data for its own purposes beyond that schedule. Veriff does these things under its standard terms, which we have accepted as they are (Section 8 item 1), and Veriff’s privacy notice at www.veriff.com/privacy-notice explains them. This check runs only on the person who chooses to start a phone stream. It never runs on footage or streams, never runs on anyone other than the streamer who chooses to take it, and never identifies anyone else. If you do not agree, you cannot start a phone stream, and you can still use the rest of Reeplayer. You may withdraw your consent at any time using the contact details in Section 17. We will then ask Veriff to delete your verification data and delete our own record of the check, except the record of your consent and the date you withdrew it, which we keep to show that the check and your consent took place, and the number of declined attempts, which we keep to prevent fraud on the check (Section 4 item 9). Section 11 item 8 says how long we keep them. You will no longer be able to start a phone stream until you complete a new check.
This identity check meets the same standard that the next paragraph sets for any other biometric feature: it runs only if you choose to start a phone stream, and only after its own notice and your written consent.
If we ever decide to introduce any other face-recognition or biometric-identification feature, that is a separate decision that we will gate on its own. Any such feature would be off by default. Before we collect or use any biometric identifier, we would provide a separate, specific notice and obtain the consent that applies to you, consistent with the Illinois Biometric Information Privacy Act (BIPA) and other applicable biometric-privacy laws. We will not quietly switch this on inside a routine update.
6. AI and machine learning
Reeplayer is built on AI and computer vision. This section explains what we train on, why, and the limits we put on ourselves.
1. What we train on, and why. We use footage, performance and game stats, and usage data to train, test, and improve our own AI and computer-vision features, such as detecting plays, cutting clips and highlights, tracking the ball and the action, and producing better statistics. This makes Reeplayer work better for everyone who uses it.
2. General sports models and de-identified or aggregated data. We may train, build, use, license, and sell general sports computer-vision models, for example models that understand the ball, actions, tracking, and pose, and we may build, license, and sell de-identified or aggregated data products. General models and de-identified or aggregated data do not identify any individual, so we may train on, use, license, and sell them freely.
3. Identity is never built on faces. The way Reeplayer keeps track of who is who stays on jersey number, roster, account, and movement tracking within a game, which follows a player from one moment to the next and never recognizes who a person is on its own, as Section 4 item 3 describes. We do not build identity on a learned face or on an appearance embedding that recognizes a specific person. A face-recognition or appearance re-identification model is the line we do not cross without separate, gated consent, consistent with Section 5 and with the Illinois BIPA.
4. The separable opt-out. Training our own features on your content is on by default, and you can turn it off by asking us, or by using a setting in your account where we offer one. The opt-out is separable, meaning you can decline AI training without having to stop using Reeplayer. We de-identify where possible, with extra care for data relating to minors. Section 9 explains how to use this control.
5. The carve-out for an identified minor. This is the bright line. We will not sell or release any AI model or data product that is trained on, or that contains, an identified minor unless that child’s parent or legal guardian has opted in. General models and de-identified or aggregated data are fine without that opt-in, because they do not identify a child. A model or data product that carries the identity of a specific child does not leave Reeplayer to an outside buyer without the family’s affirmative opt-in.
6. Sub-processors and outside AI services are bound tightly. We may use outside AI services and other sub-processors to help us run and improve Reeplayer. When we do, we require each one to be contractually bound so that it may process the data only to provide services to Reeplayer, may not reuse the data for its own purposes, and may not train its own models on the data. We require every such provider to operate under a written data processing agreement, and we maintain a published list of our sub-processors. The terms that govern this processing, and our current list of sub-processors, are set out in our Data Processing Addendum and Sub-processor List. We apply extra care to data relating to minors. There are two kinds of exception to these commitments, and we name both, as Section 8 item 1 does. First, our identity verification provider may reuse and train on verification data as Section 5 and Section 8 describe. Second, until a signed data processing agreement is in place, our live streaming provider and our IP location services have not signed all of these commitments, and for them the commitments they have not signed are our requirement, as Section 8 item 1 and Section B.14 of our Data Processing Addendum describe. Section 8 describes how we share information with these providers.
7. Children’s privacy
This is the section that matters most, and it is the one most privacy policies get wrong, because they only think about children as account holders. At Reeplayer, children mostly appear as recorded subjects: kids on the field, kids on the other team, kids of any age caught in footage. We built this section around that reality.
1. Children appear as recorded subjects. Youth sports are filmed with Reeplayer cameras and through phone streams by the people who run them. Children of any age appear in footage as filmed subjects. They do not need an account to appear, and most never have one. We collect information about these children (their image, their jersey number, and stats tied to their play) because that is what recording a game produces.
2. The floor to hold an account is 13, and a parent or guardian must permit any minor’s use. A person must be at least 13 to hold a Reeplayer account. For anyone under 18, or under the age of majority where they live if that is higher, a parent or legal guardian must permit, and is contractually responsible for, that minor’s use. Whoever sets up or controls a camera (a coach, a club, or a parent) is the responsible adult, and that adult must have the authority and consents required to record and share footage of the children in it. Whoever starts a phone stream, as Section 3 item 2 defines it, is the streamer and the responsible person for that stream, and the streamer must have the consents required to record and share footage of the children in it. If someone other than the account holder streams from an account, the account holder is also responsible for that stream, as the Terms of Service describe. We do not knowingly let a child under 13 create an account. Starting a phone stream, as Section 3 item 2 defines it, is for people 18 or older only, or the age of majority where they live if that is higher, as the Terms of Service describe. A person under 18, or under the age of majority where they live if that is higher, may hold an account with a parent’s or guardian’s permission but may not start a phone stream.
How a guardian gives this consent. A parent or legal guardian gives the media-consent for their child by accepting the Terms of Service, for themselves or on the child’s behalf, or by allowing the child to use Reeplayer, as described in the guardian media-consent in Section 2.6 of our Terms of Service. A user under 18, or under the age of majority where they live if that is higher, who accepts the Terms of Service confirms that their parent or legal guardian has reviewed and agrees to them. We record each acceptance at signup or when an updated version of the Terms of Service is accepted in the app.
3. The responsible-adult and verifiable-guardian model under COPPA. Because children appear as recorded subjects, the Children’s Online Privacy Protection Act (COPPA) and its rule at 16 CFR Part 312 shape how we operate. Children under 13 do not hold Reeplayer accounts, but they routinely appear as filmed subjects, and the adult who controls the camera, or the streamer, must obtain from the child’s parent or legal guardian any consent that the Terms of Service or the law require for recording and sharing a child’s footage (unless they are that parent or guardian), and each represents to us that they have it. Reeplayer does not collect a child’s personal information directly through an account without first obtaining verifiable parental consent, consistent with COPPA and its rule at 16 CFR Part 312. If the age range your app store gives us says that an account holder is under 13, we lock the account, and after 30 days we delete it and its personal information, apart from anything the law requires us to keep, unless within that time a parent or legal guardian shows us that the account holder is 13 or older. We collect a child’s information to provide the service (clips, highlights, stats, and team film) and we apply the limits described in this policy. We do not condition a child’s participation in normal team coverage on giving us more information than we need.
4. What a parent or guardian can do. A parent or legal guardian can, for their child:
Access the personal information we hold about the child.
Correct that information.
Delete the child’s personal information that we hold, including the child’s account data if any and, on request, footage-derived personal information about the child.
Refuse to permit our further collection or use of the child’s information, understanding that this may mean the child can no longer use account features. For the child’s image in footage that others record, this works as a privacy request about footage under Section 9 item 5, which we review and decide.
Control the identified-minor opt-in described below, if we ever offer the uses it covers, and turn it off at any time.
Ask us to review footage in which the child can be clearly identified, as Section 9 item 5 describes.
Deleting footage-derived personal information means removing what identifies the child in footage, such as the child’s name, tags, statistics and profile links; a request about footage itself, including shared team game film, is a privacy request about footage under Section 9 item 5, which we review and decide. To make a request, use the contact details in Section 17, or, to ask us to review footage, the report channels in our Acceptable Use Policy. We will verify that you are the child’s parent or guardian before we delete anything. While we check, we may hide the content.
5. The identified-minor opt-in will be its own separate, affirmative toggle. Showing a public, named child on stats and game film, and on leaderboards where we offer them, is part of Reeplayer’s core public stats and film product, like MaxPreps and GameChanger, and is automatic. A parent’s or guardian’s opt-in is required only to show a specific, identified child to an outside buyer, sponsor, or scout, to feature a named child in Reeplayer’s own marketing, or to target ads at an identified child. If we ever offer those uses, that opt-in will be its own specific, affirmative parental toggle, for example “make my child discoverable to scouts.” It is never bundled into the general terms acceptance, and accepting our Terms of Service never by itself opts a child into any of this. Showing a player’s own highlights and stats to that player’s own team and its audience, and showing identified players publicly by name on stats and game film, and on leaderboards where we offer them, is automatic editorial game coverage, not something that needs this opt-in.
6. The under-13 and under-16 sale-and-share rules. We do not sell personal information as the CCPA and CPRA define that term, for anyone, including children, and the only “share” is the website sharing described in Section 8 item 8. Independently, the law sets opt-in floors that we honor: under the CPRA we do not sell or share the personal information of a consumer we know to be under 16 without opt-in (a parent or guardian opts in for a child under 13, and a consumer at least 13 and under 16 may opt in for themselves), consistent with California Civil Code section 1798.120(c), and under COPPA, we do not collect personal information directly from a child under 13 through an account without the verifiable parental consent that law requires, and for footage of children captured as filmed subjects we rely on the responsible adult who controls the camera, or the streamer, to obtain from the child’s parent or legal guardian any consent that the Terms of Service or the law require. In practice we go further: we do not knowingly sell or share the personal information of a consumer under 16 at all, and only a parent or legal guardian can give the identified-minor opt-in in item 5.
7. The California minor eraser right. If a minor in California is a registered user of Reeplayer, that minor can remove, or ask us to remove, content or information the minor posted on Reeplayer, consistent with California Business and Professions Code section 22581. To remove it yourself, use the delete option in the app where the app offers one for that content, for example on a comment you wrote. To ask us to remove it, email legal@reeplayer.com, give your Reeplayer username, tell us that you are a registered user under 18 in California, and tell us what to remove, for example with a link or a description. We handle the request as Section 6.6 of our Terms of Service describes. Removal may not be complete or comprehensive in every case, for example where someone else has copied or reshared the content, as the law allows, but we will honor the right as the statute provides. Parents and guardians can also request deletion as described above.
8. Extra care throughout. Everywhere this policy describes de-identification, training limits, sub-processor limits, and security, we apply extra care to data relating to children.
8. How we share information
We share personal information only in the limited ways described here. We do not sell it, and the only “share” for cross-context behavioral advertising is the website sharing in item 8.
1. Service providers and sub-processors. We share information with vendors that help us run Reeplayer, such as cloud hosting and storage, content delivery, AI and computer-vision processing, identity verification for phone streamers, analytics, customer support, communications, and payment processing. We require each to operate under a written data processing agreement that limits the provider to processing the data only for Reeplayer, prohibits reusing the data for its own purposes, and prohibits training its own models on the data. There are two kinds of exception, and we name both. First, our identity verification provider, Veriff: its terms allow it to use verification data, which can include your ID images and your selfie or video, to develop and improve its service, including to train its machine-learning models (Veriff’s privacy notice leaves the biometric identifiers and other information of Illinois and Texas residents out of that use), and to keep some data for its own purposes, as Section 5 describes. We use Veriff on its standard terms, which do not let us turn these uses off, so if you take the check, Veriff may use your verification data in these ways. Second, until a signed data processing agreement is in place, our live streaming provider, which carries and records live streams, and our IP location services, which estimate your general area when you search for a location for an event or a team, have not signed every one of these commitments; for them, the commitments they have not signed are our requirement of them, not terms they have agreed, as Section B.14 of our Data Processing Addendum describes. Google is not our service provider for the location search in Section 3 item 6; it receives that search under its own terms, and this item does not cover it. Shipping carriers are not our service providers either; when hardware travels between you and us, for a delivery, a return, the return of a leased camera, a camera you sell back to us, or a warranty claim, including on a prepaid label we send you, the carrier receives your name, your address, and the details on the label under its own terms, and this item does not cover it. We maintain a published list of our sub-processors, set out together with the terms that govern this processing in our Data Processing Addendum and Sub-processor List, and we apply extra care to data relating to minors.
2. Within your team and club. Footage, clips, highlights, and stats are shared with the people who are meant to see them, such as your team, your club, and their audience, as part of normal game coverage. A player’s own highlights and stats appearing for that player’s own team is automatic editorial coverage.
3. Sponsors and advertisers. Sponsors and advertisers receive ad placements based on context, and de-identified or aggregated information. A sponsor or advertiser may also use clips, stills, and footage from Reeplayer cameras that show its placement, only to show its participation in the advertising and never to feature any individual, as our Advertising Terms provide; this never includes phone streams. That content never shows a player under 18 who can be identified, unless the player’s parent or guardian has opted in as described in Section 7, and the sponsor or advertiser may not isolate, feature, or build marketing around any identifiable individual in it. Adult players can appear in that content; you can ask us to leave you out of it with the “Do Not Share My Personal Information” link on our website. They do not receive an identified child, and we do not target ads at an identified child, unless the child’s parent or guardian has opted in as described in Section 7. We never present any person, and never a minor, as an endorser or the face of an ad.
4. Legal and safety disclosures. We may disclose information when we believe in good faith it is necessary to comply with applicable law or a lawful request, enforce our Terms of Service and Acceptable Use Policy, detect or prevent fraud, security, or technical issues, or protect the rights, property, or safety of Reeplayer, our users, or the public.
5. Business transfers. If Reeplayer is involved in a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy, information may be transferred as part of that transaction. We will require the successor to honor this policy, or we will give you notice and choices consistent with applicable law. The protections for an identified minor described in this policy continue to apply.
6. With your direction or consent. We share information when you direct us to, or with consent you provide, including through the identified-minor opt-in, if we ever offer it.
7. Phone streams are public. Anyone who has the link to a phone stream can watch it, without an account, and signed-in users can find it in search. Its recording can be available to viewers in the same way. Choosing not to publish an event to your profile or to a team keeps it off those pages, but it does not make the stream private: anyone with the link, or who finds it in search, can still watch. If you add a location to an event, anyone who views the event can see it, and if you add a location to a team, anyone who views the team’s page can see it. The event page can also show the name, username, and profile photo of the account holder who created the event or streams it, of its admins, of the owners and admins of the camera that recorded it, and of the account holders linked to the event as its home and away sides, together with any notes added to the event (not private notes, which Section 3 item 8 describes). Public comments on an event, and the name and profile photo of the person who posted each one, can be seen by anyone watching it.
8. Advertising and analytics partners on our website. Our website, reeplayer.com, lets advertising and analytics partners, for example Meta and Google, collect information about your visit, such as the pages you view, device and browser information, and IP address, through cookies, pixels, and similar tools, and our analytics provider also sends some of that information to some of these partners from its servers. We use this to measure and target advertising for Reeplayer. If you visit our website from the European Economic Area or the United Kingdom, these tools run only after you agree to them in our cookie banner. This may be a “share” for cross-context behavioral advertising under California law. You can opt out with the “Do Not Share My Personal Information” link on our website, and our website treats a Global Privacy Control signal as that opt-out.
9. Your profile and the links you share. Other signed-in users can find your account in search and see your name, username, and profile photo, and whether you have a Pro subscription. When you share a link, anyone who opens it sees your name and profile photo as the person who shared it.
10. Copyright notices. If you send us a copyright Notice, we may forward it, including the contact information in it, to the user who posted the material, and we may make it available to others as the law allows. If you send us a Counter-Notification, we send a copy of it, including your contact information, to the person who sent the Notice. Our DMCA and Copyright Policy describes both.
We do not sell your personal information, using the specific meaning the CCPA and CPRA give that word, and we do not trade it for money or anything else of value. Apart from the website sharing in item 8, we do not “share” it for cross-context behavioral advertising. If we ever offer a product that hands an identified person to an outside buyer, sponsor, or scout, we will update this policy first and give adults a way to opt out, and an identified child is included only with the opt-in Section 7 describes.
9. Your choices and controls
You have meaningful controls over what Reeplayer does with information it actually controls. Some things, like footage of a shared game that belongs to the account holder who recorded it, the public display of identified players by name on stats and game film, and on leaderboards where we offer them (Reeplayer’s core public stats and film product, like MaxPreps and GameChanger), contextual ads, the de-identified, aggregated, and general model training described in Section 6 item 2, and other users resharing, are part of how a shared sports platform works and are not subject to an individual opt-out, except that a parent or guardian may ask us to delete what identifies their child, as Section 7 item 4 describes. Training our own features on your content is on by default and is separable; item 1 explains how to opt out. Anyone who can be clearly identified in footage may still ask us to review it, as item 5 describes; that is a request we decide, not an opt-out. Where the law that applies to you, such as the GDPR or the UK-GDPR, gives you a right to object to processing, this does not limit that right; we review and decide an objection to processing based on our legitimate interests, we always stop direct marketing when you object, as item 2 describes, and Section 10 describes the right. The controls below are the ones we offer.
1. AI training opt-out. Training our own features on your content is on by default, and you can turn it off by asking us, or by using a setting in your account where we offer one. This control is separable, so you can decline training and keep using Reeplayer. See Section 6.
2. Marketing opt-out. You can opt out of marketing communications at any time, using the unsubscribe link or opt-out instructions in our emails, by replying to the email, or by using the contact details in Section 17.
3. Account deletion. You can delete your account and ask us to delete your account data. See Section 11 for how deletion interacts with retention, backups, and de-identified data.
4. The identified-minor opt-in. Reeplayer does not expose an identified child to an outside buyer, sponsor, or scout, feature a named child in its own marketing, or target ads at an identified child. If we ever offer any of these, a parent or guardian will control it through its own toggle, as described in Section 7, and can turn it off at any time. This opt-in is never bundled into terms acceptance.
5. Privacy request about footage. If you can be clearly identified in footage on Reeplayer, including a phone stream or a recording from a Reeplayer camera, you may ask us to review it. A parent or guardian may ask for their child, and a legal representative may ask for the person they represent. You may ask with or without a Reeplayer account, using the report channels in our Acceptable Use Policy. Tell us the link, the time in the footage, and anything that helps us find the person, such as what they are wearing. The person must be uniquely identifiable to others; a fleeting image, or one in which a person cannot be identified, is not enough. We review each request promptly and decide what action to take, if any, which may include ending a live stream, removing or restricting the footage or part of it, or editing or blurring the part that shows the person. For a request a parent or guardian makes about a child, we confirm that they are the child’s parent or guardian before we delete anything, as Section 7 item 4 and Section 10 describe. We do not give your name to the person who posted the footage, unless the law requires it. A request covers the copies on Reeplayer only, not copies held by others outside Reeplayer. Section 6.9 of the Terms of Service sets out the full process.
6. Website advertising opt-out. To opt out of the website sharing described in Section 8 item 8, use the “Do Not Share My Personal Information” link on our website, as the California part of Section 10, item 4, describes.
To use any of these controls, adjust the settings in your account where available, or contact us using the details in Section 17, or, for a privacy request about footage under item 5, use the report channels in our Acceptable Use Policy. Section 10 describes additional rights that may apply to you under California, EEA, and UK law.
10. Your privacy rights
Depending on where you live, you have privacy rights described below. We honor these rights for the people the relevant law protects, including, where applicable, people who appear in footage but never created an account. To exercise a right, contact us as described at the end of this section.
California residents (CCPA and CPRA)
If you are a California resident, you have the right to:
1. Know and access. Request the categories and specific pieces of personal information we have collected about you, the sources, the purposes for collecting it, and the categories of third parties to whom we disclose it.
2. Delete. Request deletion of personal information we collected from you, subject to legal exceptions.
3. Correct. Request correction of inaccurate personal information.
4. Opt out of sale or sharing. We do not sell personal information. To opt out of the website sharing described in Section 8 item 8, or to be left out of the sponsor content described in Section 8 item 3, use the “Do Not Share My Personal Information” link on our website. Our website treats a Global Privacy Control or other recognized opt-out preference signal as a valid request to opt out of sharing for that browser or device.
5. Limit the use of sensitive personal information. Request that we limit the use and disclosure of sensitive personal information to what is necessary to provide the service. We do not use sensitive personal information to infer characteristics about you or for purposes beyond those this policy states for it, which for the identity check information and precise device location are the narrow purposes in Section 4 item 9 and Section 3 item 6.
6. Non-discrimination. We will not discriminate against you for exercising your rights.
7. Authorized agent. Use an authorized agent to submit a request on your behalf, with proof of authorization.
8. Appeal. If we deny your request, you may appeal by contacting us using the details in Section 17.
An automated age or identity check, such as the identity check in Section 5, can decide that you may not start a phone stream. If that happens, you can ask a person on our team to review the decision, as Section 6.5 of our Acceptable Use Policy describes, or using the contact details in Section 17. When the age range your app store gives us says you are under 13, the app does not let you use Reeplayer, because Section 2.1 of our Terms of Service does not allow anyone under 13 to hold an account. If you have an account and that happens, we lock it and handle it as Section 7 item 3 describes; you can ask a person on our team to review the decision in the same way, and a wrong age can be corrected with Apple or Google. Apart from that, we do not use your personal information for decisions that produce legal or similarly significant effects through solely automated processing in a way that triggers additional rights, and we will update this policy if that changes.
EEA and UK residents (GDPR and UK-GDPR)
If you are in the European Economic Area or the United Kingdom, you have the right to:
1. Access the personal data we hold about you.
2. Rectification of inaccurate or incomplete personal data.
3. Erasure of your personal data in the circumstances the law provides.
4. Restriction of processing in the circumstances the law provides.
5. Data portability, to receive certain data in a portable format and, where feasible, have it transmitted to another controller.
6. Object to processing based on our legitimate interests, and to object to direct marketing at any time.
7. Withdraw consent at any time where we rely on consent, without affecting processing done before withdrawal.
8. Not be subject to a decision based solely on automated processing that produces legal effects concerning you or similarly significantly affects you. Reeplayer’s automated processing produces clips, highlights, and statistics and groups players by jersey, roster, and account. An automated age or identity check, such as the identity check in Section 5, can decide that you may not start a phone stream. If that happens, you can ask a person on our team to review the decision, as Section 6.5 of our Acceptable Use Policy describes, or using the contact details in Section 17. When the age range your app store gives us says you are under 13, the app does not let you use Reeplayer, because Section 2.1 of our Terms of Service does not allow anyone under 13 to hold an account. If you have an account and that happens, we lock it and handle it as Section 7 item 3 describes; you can ask a person on our team to review the decision in the same way, and a wrong age can be corrected with Apple or Google. Apart from that, we do not make solely automated decisions that have legal or similarly significant effects on you. If that ever changes, we will update this policy and provide the safeguards the law requires.
9. Lodge a complaint with your local data protection supervisory authority. We would appreciate the chance to address your concern first.
Lawful bases we rely on. Where the GDPR or UK-GDPR applies, we process personal data on these bases:
Performance of a contract, to provide the service you or your team signed up for.
Our legitimate interests, such as operating, securing, and improving Reeplayer, keeping phone streaming safe (including handling reports, privacy requests about footage and other removal requests), providing contextual advertising, letting sponsors and advertisers show their participation with clips and stills from Reeplayer cameras (Section 8 item 3), contacting clubs, teams and brands about Reeplayer, and training and improving our own AI and computer-vision features, subject to your right to object and the opt-out described in Section 9, balanced against your rights.
Consent, where we ask for it, such as the explicit consent a phone streamer gives for the identity check in Section 5, the consent a visitor to our website in the EEA or the UK gives before advertising and analytics cookies, pixels, similar tools and session recording run (Section 15), and the identified-minor opt-in described in Section 7 or any future biometric feature, if we ever offer them. You can withdraw consent at any time.
Compliance with a legal obligation, where the law requires us to process data.
For people who are filmed but never created an account, including bystanders, opposing players, and children appearing as filmed subjects, we cannot and do not rely on your consent, because we are not the party that records you. We rely on our legitimate interests, and on those of the account holder and team, in capturing and producing game footage, balanced against your rights, and the account holder is responsible under our Terms of Service for obtaining any consent or providing any notice that local law requires. Where the law that applies to you does not permit us to rely on legitimate interests for this processing, you have the rights described in this Section 10, including the right to object, the right to erasure in item 3 above, the parent’s deletion request in Section 7 item 4, and the privacy request about footage in Section 9 item 5, which we review and decide.
How to submit a request, and how we verify it
Submit a request using the contact details in Section 17, or, for a privacy request about footage under Section 9 item 5, the report channels in our Acceptable Use Policy. To protect you, before we delete or change personal data on a request to exercise a right in this Section 10, we will take reasonable steps to verify your identity, which may mean matching information you give us against what we hold, or asking for confirmation through your account. A privacy request about footage under Section 9 item 5 needs no account, and we handle it as that item and Section 6.9 of the Terms of Service describe. For a request a parent or guardian makes about a child, we will verify that they are the child’s parent or legal guardian. For an authorized-agent request, we will ask for proof of authorization. We will respond within the timeframes the applicable law requires.
11. Data retention
We keep personal information only as long as we need it, on the following framework.
1. While your account is active. We keep your footage and the data tied to your account while your account is active and as needed to provide the service, subject to any retention window for your plan (Terms of Service Section 9.3) and to any removal under our Terms of Service.
2. After your account closes. We delete or de-identify the personal data tied to your account within about 90 days after your account is closed, except where we need to keep specific information longer to comply with law, resolve disputes, prevent fraud or abuse, or enforce our agreements.
3. Backups. Personal data can persist in routine backups for a short window after deletion from active systems. We purge personal data from backups within about 180 days.
4. De-identified or aggregated data. We may keep de-identified or aggregated data indefinitely, because it does not identify any individual. We do not attempt to re-identify it.
5. Content license survival. As described in our Terms of Service, the content license can survive deletion only for the limited windows in this Section 11. In practice this means a copy of footage may persist in routine backups until they are purged within about 180 days, and any clip or highlight we already distributed within the service is removed from active Reeplayer surfaces on deletion and ages out of caches and downstream copies within about 90 days, with backups purged within about 180 days.
6. Legal hold. If we are required to preserve information for a legal, regulatory, or litigation reason, a legal hold suspends these deletion timelines for the affected data until the hold is lifted.
7. Footage and data about people who never held an account. We retain footage and the data derived from it (including footage and stats of children who appear as recorded subjects) only as long as reasonably necessary to provide and support the service, after which we delete or de-identify it, and a parent or guardian can ask us to delete a child’s personal information sooner as described in Section 7. We apply extra care to data relating to children, consistent with COPPA’s requirement to keep a child’s information only as long as reasonably necessary.
8. Identity verification data. Reeplayer keeps only a small record of a phone streamer’s identity check: the streamer’s legal name as Veriff verified it from the ID, whether the streamer is 18 or older, the date of the check, the Veriff session reference, and the result of each attempt and the number of declined attempts, which we use to limit repeated attempts, together with the record of the streamer’s consent on the screen before the check. It keeps them while the account is active and then as item 2 describes. If the streamer withdraws consent to the check, Reeplayer deletes that record except the record of the consent and the date of the withdrawal, which it keeps to show that the check and the consent took place, and the number of declined attempts, which it keeps to prevent fraud on the check (Section 5). It keeps those three items while the account is active and then as item 2 describes. Reeplayer never receives or keeps ID images, selfies, videos, or face data. Reeplayer does not keep the document number or the date of birth that Veriff reads from the ID; it uses that date of birth only to confirm that the streamer is 18 or older. Under Veriff’s published documents for our plan, Veriff keeps the ID images, the selfie or video, the details it reads from the ID, and the other data from the check (Section 3 item 9) for 3 months after the check, and the biometric data for up to 12 months after the check, and then deletes them, unless its own terms or a law that applies to it require it to keep them longer, and subject to the exceptions for Veriff’s own purposes described in Section 5.
For any personal information not covered by the items above, including reports, requests, and appeals from people without an account and information about visits to our website, we keep it for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, security, and dispute-resolution needs, and then we delete or de-identify it. Whichever item applies, the service, error, and server logs in Section 3 item 6 are kept only for a limited time.
Specific operational tier sizes, such as how many hours or how much storage a given plan includes, and any retention window for a plan, may appear on our pricing page or in your plan details, and those numbers can change. A plan’s retention window applies only while your account is active, as item 1 describes. Every other retention period that governs your personal information is the one in this Section.
12. Security and breach notification
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and destruction. These include measures such as access controls, encryption in transit, monitoring, and contractual protections with our service providers. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
If we become aware of a breach of security that compromises personal information, we will notify affected individuals and any regulators as required, without unreasonable delay, consistent with California Civil Code section 1798.82 and other applicable breach-notification laws. We apply extra care where a breach could affect data relating to children.
13. International users and data transfers
Reeplayer is based in the United States, and we and our service providers process and store information mainly in the United States. If you use Reeplayer from outside the United States, including from the EEA or the United Kingdom, you understand that your information will be transferred to and processed in the United States and other countries where we or our service providers operate, or where Google processes a location search as Section 3 item 6 describes, which may have different data-protection laws than your own. For example, our identity verification provider stores verification data in the European Economic Area and may process it in the EEA, the United Kingdom, the United States, and Brazil, and a check that needs review by a person may be reviewed by its review provider in India.
For transfers of personal data from the EEA or the United Kingdom to the United States or any other country that those laws do not treat as providing adequate protection, we rely on appropriate safeguards as required by law, such as the Standard Contractual Clauses approved by the European Commission and the UK addendum or equivalent mechanism, together with additional measures where appropriate. You may contact us using the details in Section 17 to ask about these safeguards.
We apply one governing-law choice, California, across this policy and our Terms of Service, together with savings clauses. Those savings clauses mean that nothing in this policy or the Terms of Service takes away any non-waivable right that the mandatory law of your own country, state, or region gives you. Where local law grants you a right that we cannot lawfully override, that right applies to you. This mirrors the savings clause in our Terms of Service, and the two are intended to be read consistently.
Reeplayer is based in the United States and offers its service to people in the European Economic Area and the United Kingdom, including live streaming from a phone or other device that is not a Reeplayer camera. Section 17 says how to contact us about any matter under the GDPR or the UK-GDPR.
14. Region-specific disclosures
California (CCPA and CPRA)
This section provides the disclosures the CCPA and CPRA require for California residents, in addition to the rights described in Section 10.
Categories of personal information we collect. In the past 12 months we have collected, and from the effective date of this version we collect, the following categories of personal information, as defined by the CCPA and CPRA:
Identifiers, such as name, email address, phone number, postal address, account identifiers, device identifiers, and IP address, and, from phone streamers only, the government ID number that our identity verification provider reads from the ID on our behalf, which we do not keep (Section 3 item 9 and Section 11 item 8).
Characteristics of protected classifications, namely your age or age range (Section 3 items 1 and 9).
Customer records information, such as billing contact details and limited payment information held by our processor.
Commercial information, such as subscription, hardware, and advertising purchase records.
Internet or other electronic network activity information, such as app and website usage and analytics, and device and camera settings, hardware and software versions, sensor readings, and diagnostic and crash logs (Section 3 items 4 and 5).
Geolocation data, in the form of approximate location or region, and precise device location only on the screen that suggests teams near you, if you have allowed location access, used for that one request, and can be kept for a limited time in our service, error, and server logs, including those held for us by Better Stack and Sentry (Section 3 item 6).
Biometric information, only from phone streamers who agree to the identity check, processed by our identity verification provider as Section 5 describes.
Audio, visual, and similar information, namely the footage (video and audio) at the center of the service, which can include images and voices of account holders, minors, and bystanders; the profile photo you add to your account; and, from phone streamers only, the ID images and the selfie or short video that our identity verification provider collects on our behalf.
Professional or sports-performance information in the form of game and player statistics, and the role you play, the team or club you belong to, and the jersey numbers and rosters you set up (Section 3 items 1 and 3), and, for business contacts, job title and organization (Section 3 item 10).
Inferences drawn to provide stats and operate the service.
Other information you give us or post, namely the content of support messages, survey answers, reports, requests, and appeals, and the comments, event titles, event notes and descriptions, and other text you post on Reeplayer (Section 3 item 8), and, where the law requires it, the app store’s record of whether a parent or guardian has approved your use (Section 3 item 1).
Some of this information, such as footage that captures a person’s image and voice and information relating to a known child under 13, can be sensitive. From phone streamers only, our identity verification provider collects sensitive personal information on our behalf: a driver’s license, state identification card, or passport number, and biometric information processed to confirm the streamer’s identity. Precise geolocation, where you choose to share it, is also sensitive personal information. Your account log-in, together with the sign-in code that gives access to your account, is also sensitive personal information, and we use it only to sign you in and keep your account secure. We use sensitive personal information only to provide and improve the service and for the purposes described in this policy, not to infer characteristics about you for unrelated purposes. The identity check information is used only as Section 4 item 9 describes, and precise device location only as Section 3 item 6 describes.
Purposes. We collect these categories for the purposes described in Section 4, including operating the service, processing purchases, shipping hardware, and handling returns and warranty claims (Section 4 item 1), generating clips, highlights, and stats, identifying players by jersey, roster, and account, verifying a phone streamer’s age and identity, handling reports, privacy requests about footage and other removal requests, safety and security, improving our products and training our own AI features (with the opt-out in Section 9), communicating with you, including service messages, marketing about Reeplayer, and crediting referral partners (Section 4 item 7), contacting clubs, teams and brands with business contact information (Section 3 item 10 and Section 4 item 7), contextual advertising, advertising Reeplayer itself (Section 4 item 11 and Section 8 item 8), and legal compliance.
Sources. We collect information from you; automatically from the camera, the app, and your devices; from footage that account holders record, which includes people who never created an account; from other users, for example a coach who adds a player to a roster, an account holder who links you to an event, or a person who reports content or makes a request about you; and from third parties, namely our identity verification provider (the result of a phone streamer’s check and the details it reads from the ID, of which we keep only what Section 11 item 8 lists), our IP location services (your general area, when you search for a location for an event or a team), our payment processor (confirmation of payment, billing contact details, and the last digits and type of card), the Apple App Store and Google Play (records of in-app purchases), business data providers and public web pages (business contact information), and your device’s app store (an age range, where it gives one, and, where the law requires it, whether a parent or guardian has approved your use), as described in Section 3.
Disclosures. We disclose the categories above to the types of recipients described in Section 8 and Section 3 item 6, namely service providers and sub-processors bound as Section 8 item 1 describes, the user’s own team and club, sponsors and advertisers (as Section 8 item 3 describes), legal and safety recipients, parties to a business transfer, recipients you direct us to share with or consent to (Section 8 item 6), other users and the public where footage, stats, leaderboards, and phone streams are public (Section 2 item 8 and Section 8 item 7), other users and anyone who opens a link you share, for your profile (Section 8 item 9), advertising and analytics partners on our website (Section 8 item 8), the user or the complainant in a copyright matter (Section 8 item 10), Google, which receives a location search under its own terms (Section 3 item 6), and shipping carriers, which receive a delivery or return address under their own terms (Section 8 item 1).
No sale; website sharing. We do not sell personal information, as the CCPA and CPRA define “sell”, and we have not done so in the past 12 months. In the past 12 months, we have shared identifiers (such as IP address and device and browser identifiers) and internet or other electronic network activity information from our website with advertising and analytics partners, for example Meta and Google, for cross-context behavioral advertising, as Section 8 item 8 describes. You can opt out with the “Do Not Share My Personal Information” link on our website, and our website treats a Global Privacy Control signal as that opt-out. We do not knowingly sell or share the personal information of a consumer under 16.
Retention. For each category of personal information listed above, we retain it for the period described in Section 11. In summary: account-tied personal data is deleted or de-identified within about 90 days after account closure; backups purge within about 180 days; de-identified or aggregated data may be kept indefinitely; and identity verification data is kept as Section 11 item 8 describes. Where a fixed period is not possible for a category, we keep it for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, security, and dispute-resolution needs. Operational tier sizes, such as how much storage or how many hours a given plan includes, and any plan retention window, may appear on our pricing page or in your plan details. A plan retention window applies only while an account is active (Section 11 item 1); every other retention period is the one in Section 11.
EEA and UK (GDPR and UK-GDPR)
Controller. The data controller for personal data covered by this policy is Reeplayer, Inc., 4213 Jackson Avenue, Culver City, California 90232, USA. Contact details are in Section 17.
Lawful bases. We process personal data on the lawful bases listed in Section 10: performance of a contract, our legitimate interests (which include training and improving our own AI and computer-vision features, subject to your right to object and the opt-out in Section 9), consent (such as the identity check for phone streamers, advertising and analytics tools and session recording on our website for visitors in the EEA and the UK, and the identified-minor opt-in or any future biometric feature, if we ever offer them), and compliance with a legal obligation. For people who are filmed but never created an account, we rely on legitimate interests as described in Section 10, not on your consent.
Special-category data. We do not process footage for the purpose of uniquely identifying anyone, so we do not use footage as biometric data under Article 9 of the GDPR or UK-GDPR. The one-time identity check for phone streamers in Section 5 is different: it compares the streamer’s selfie with the photo on their ID to confirm who they are, which is biometric data processed to uniquely identify a person. For that check we rely on the streamer’s explicit consent under Article 9(2)(a), given on screen before the check starts, and the streamer may withdraw it at any time. Declining or withdrawing consent means the streamer cannot start a phone stream (Section 3 item 2), and the rest of Reeplayer stays available. Where footage incidentally reveals information that those laws treat as special category, we do not use it for any special-category purpose; we process it only as strictly necessary to provide the service, we apply the extra-care measures described in this policy, and the account holder is responsible under our Terms of Service for any consent that local law requires. We do not rely on incidental special-category content to make decisions about you. To the extent any processing of special-category data nonetheless occurs, we rely, as applicable, on the explicit consent under Article 9(2)(a) of the person the data is about, where that person has given it to us, and on the establishment, exercise, or defense of legal claims under Article 9(2)(f).
Your rights and complaints. Your GDPR and UK-GDPR rights are listed in Section 10, including the right to lodge a complaint with your supervisory authority. International transfers are described in Section 13.
EU and UK representatives. Reeplayer offers its service to people in the EEA and the UK. Section 17 says whether we have representatives under Article 27 of the GDPR and the UK-GDPR, and how to contact us about any matter under those laws.
Other regions
If you are in another region with applicable data-protection law, we honor the rights and protections that law grants you, read together with the savings-clause approach described in Section 13. Contact us using the details in Section 17 to exercise a right.
15. Cookies and similar technologies
We and our service providers use cookies and similar technologies, such as local storage, software development kits, and device identifiers, to run the service, remember your settings, keep you signed in, measure usage and performance, record which referral or partner link brought you to our website, and improve Reeplayer. On our website, this includes session recording, as Section 3 item 5 describes. If you visit our website from the European Economic Area or the United Kingdom, the session recording and the advertising and analytics tools described below run only after you agree to them in our cookie banner. You can refuse these tools in the banner, and you can change your choice at any time through the “Cookie settings” link on our website. On our website, advertising and analytics partners, for example Meta and Google, also use cookies, pixels, and similar tools, and some of them receive information about your visit from our analytics provider’s servers, for cross-context behavioral advertising, which may be a “share” under California law, as Section 8 item 8 describes. You can opt out with the “Do Not Share My Personal Information” link on our website, and our website treats a Global Privacy Control signal as that opt-out. You can control some of these technologies through your browser or device settings, though turning them off may affect how the service works. We may publish a separate Cookie Notice with more detail, which would be incorporated into this policy by reference.
16. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the version and effective date at the top, and we will post the updated policy. For material changes, we will provide more prominent notice, such as an in-app notice or an email, before the change takes effect, consistent with applicable law.
For a material change to how we collect, use, or share data relating to children, we will obtain affirmative re-consent from the responsible parent or guardian where the law requires it, rather than relying on continued use alone. Because this policy is part of the Terms of Service, a material change to it is a material change to the Terms, and Section 20.2 of the Terms applies: we will ask you to accept the updated policy, and your continued use alone is not acceptance of that change. For other changes, your continued use of Reeplayer after an update takes effect means you accept the updated policy, except where we are required to obtain your consent.
17. How to contact us
If you have a question about this Privacy Policy, or you want to exercise a privacy right, contact us:
Reeplayer, Inc.
Attn: Privacy
4213 Jackson Avenue
Culver City, California 90232
USA
Privacy contact email: legal@reeplayer.com. Send privacy questions and requests there.
Data protection officer. Reeplayer is not required to appoint a Data Protection Officer and has not appointed one. Send privacy questions and requests to legal@reeplayer.com.
EEA and UK representatives. Reeplayer has not designated representatives under Article 27 of the GDPR and the UK-GDPR. If you are in the EEA or the UK, contact us at legal@reeplayer.com about any matter under those laws.
For requests about a child, please tell us you are contacting us as a parent or legal guardian so we can verify the relationship and help you with access, correction, deletion, and, if we ever offer it, the identified-minor opt-in described in Section 7.